Privacy Policy

Last updated: April 13, 2026

1. Information We Collect

When you shop at , we collect the following information to process and deliver your orders:

  • Personal Information: Full name, phone number, email address
  • Delivery Information: Shipping address, district, thana
  • Order Information: Products ordered, quantities, payment method
  • Payment Reference: bKash/Nagad transaction IDs (not card details)

2. How We Use Your Information

  • To process orders and arrange delivery
  • To send order confirmation and shipping SMS notifications
  • To handle return requests and customer support
  • To improve our products and services
  • To prevent fraud and maintain account security

3. SMS Notifications

By placing an order, you consent to receive transactional SMS messages related to your order — including confirmation, shipping updates, and delivery notifications. We do not send promotional SMS without your explicit consent.

4. Payment Security

All online payments are processed directly through bKash and Nagad. We do not store your mobile banking PINs or credentials. Transaction IDs are stored only to verify payment status.

5. Data Sharing

We do not sell or rent your personal information. We only share the minimum required data with:

  • Courier Partners (Pathao, Steadfast, etc.) — your name, phone, and address for delivery
  • Payment Processors (bKash, Nagad) — for payment verification only
  • SMS Providers — your phone number for order notifications

6. Cookies

We use essential cookies to maintain your shopping cart session and keep you logged in. No third-party tracking cookies are used. You can disable cookies in your browser, but this may affect cart functionality.

7. Data Retention

Order records are retained for a minimum of 2 years for accounting and dispute resolution purposes. You may request deletion of your account and personal data by contacting us — subject to our legal retention obligations.

8. Your Rights

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account (subject to legal obligations)
  • Opt out of promotional communications

To exercise any of these rights, contact us at our Contact page.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. Continuing to use our services after changes constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact page.